Privacy Policy

1.1 Data Controller

Reviva LLC (“Reviva”, “we”, “our”, or “us”) is the data controller responsible for personal information collected through reviva.ae, official support channels, social media accounts, messaging platforms, and related services (collectively, the “Platform”).

This Privacy Policy explains how we collect, use, store, share, and protect personal information.

1.2 Applicable Laws

Reviva aims to comply with applicable privacy and data protection laws, including:

• UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
• Applicable GCC privacy regulations
• GDPR and UK GDPR where applicable
• Other applicable data protection laws

2.1 Identification and Contact Information

We may collect:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Date of birth
• Country of residence

2.2 Order and Transaction Information

We may collect:

• Order history
• Products purchased
• Transaction amounts
• Shipping information
• Payment status
• Payment processor references
• Shopping cart contents
• Checkout activity
• Abandoned checkout records
• Customer account records
• Customer preferences
• Customer account settings

Reviva does not store full payment card details.

2.3 Verification Information

We may collect:

• Age verification confirmations
• Identity verification records
• Checkout acknowledgements
• Research Use Disclaimer acknowledgements
• Terms of Service acceptance records
• IP addresses associated with acceptance of legal documents
• Shopify checkout acknowledgements
• Telegram order acknowledgements
• Research Use Only acknowledgement records
• Payment-link acceptance records
• Device identifiers associated with acceptance records

2.4 Technical Information

We may collect:

• IP address
• Browser type
• Browser version
• Device identifiers
• Operating system
• Referring URLs
• Time zone information
• Pages visited
• Session duration
• Website interaction data

2.5 Communications Information

We may collect information exchanged through:

• Email
• Telegram
• Website contact forms
• Live chat services
• Support tickets
• Social media messaging
• Other official Reviva communication channels
• Shopify messaging
• Customer portal communications
• Quotation communications
• Invoice communications

2.6 Fraud Prevention Information

We may collect information necessary to identify, prevent, investigate, or respond to:

• Fraud
• Chargebacks
• Unauthorized transactions
• Abuse of Platform services
• Security incidents

We process information based upon one or more of the following grounds:

3.1 Contractual Necessity

To process orders, provide customer support, and fulfil our obligations.

3.2 Legal Compliance

To comply with:

• Tax obligations
• Accounting obligations
• Regulatory requirements
• Fraud prevention requirements
• Court orders
• Law enforcement requests

3.3 Legitimate Interests

Including:

• Platform security
• Fraud prevention
• Business analytics
• Customer support
• Product improvement
• Service administration

3.4 Consent

Where required by law, including:

• Marketing communications
• Optional cookies
• Promotional campaigns

We may use information to:

• Process orders and payments
• Arrange shipping and delivery
• Verify age and eligibility
• Detect fraud and abuse
• Respond to customer inquiries
• Provide customer support
• Send order confirmations
• Send tracking information
• Maintain account security
• Improve products and services
• Conduct analytics
• Comply with legal obligations
• Enforce our policies and agreements
• Manage customer accounts
• Maintain abandoned checkout records
• Process Telegram order requests
• Process payment-link transactions
• Verify acceptance of legal policies
• Maintain compliance records

5.1 Service Providers

We may share information with:

• Payment processors
• Acquiring banks
• Courier services
• Shipping providers
• Hosting providers
• Cloud service providers
• Email service providers
• Analytics providers
• Fraud prevention providers
• Shopify
• Payment gateway providers
• CRM providers
• Customer support providers

5.2 Professional Advisors

We may disclose information to:

• Lawyers
• Accountants
• Auditors
• Compliance consultants

where necessary and subject to confidentiality obligations.

5.3 Legal Requirements

We may disclose information where required by:

• Law
• Court order
• Government request
• Regulatory authority
• Law enforcement agency

5.4 Business Transfers

Information may be transferred as part of:

• A merger
• Acquisition
• Reorganization
• Asset sale
• Corporate restructuring

5.5 No Sale of Personal Data

Reviva does not sell personal information to third parties.

Information may be processed, stored, or transferred outside the United Arab Emirates. Where appropriate, Reviva implements reasonable contractual, organizational, administrative, and technical safeguards designed to protect information during such transfers.

Reviva retains information only for as long as reasonably necessary for business, legal, regulatory, tax, accounting, security, or compliance purposes.

Indicative retention periods include:

7.1 Order and Transaction Records

Minimum seven (7) years from the transaction date.

7.2 Verification Records

Minimum seven (7) years from collection.

This may include:

• Age verification records
• Terms acceptance logs
• Research Use Disclaimer acknowledgements
• IP logs
• Timestamp records

7.3 Marketing Records

Until consent is withdrawn, account deletion is requested, or inactivity thresholds are reached.

Subject to applicable law, you may have the right to:

• Access your information
• Correct inaccurate information
• Request deletion of information
• Restrict processing
• Object to certain processing
• Withdraw consent
• Request data portability
• Lodge complaints with applicable authorities

8.1 Identity Verification

Reviva may require identity verification before responding to privacy requests.

Reviva implements administrative, technical, and organizational measures designed to protect information from:

• Unauthorized access
• Disclosure
• Loss
• Misuse
• Alteration
• Destruction

Security measures may include:

• Encryption in transit
• Access controls
• Authentication systems
• Vendor assessments
• Monitoring systems
• Multi-factor authentication where available
• Access logging
• Security monitoring
• Fraud detection systems

No internet-based system can be guaranteed completely secure.

Reviva may use:

• Cookies
• Analytics tools
• Session identifiers
• Similar technologies

to:

• Operate the Platform
• Improve functionality
• Remember preferences
• Analyze usage patterns
• Support security functions

Users may manage cookie preferences through browser settings or consent tools where available.

Where permitted by law, Reviva may send marketing communications regarding products, services, promotions, updates, and educational content.

Recipients may opt out at any time by:

• Following unsubscribe instructions
• Contacting Reviva directly
• Adjusting account preferences where available

The Platform is not intended for individuals under twenty-one (21) years of age.

Reviva does not knowingly collect personal information from individuals under 21 years old.

If such information is identified, Reviva will take reasonable steps to remove it.

The Platform may contain links to third-party websites, services, laboratories, social media platforms, or external resources.

Reviva is not responsible for the privacy practices or content of third-party services.

Reviva reserves the right to modify this Privacy Policy at any time.

The current version will always be posted on the Platform together with the applicable effective date.

Continued use of the Platform following publication of changes constitutes acceptance of the updated Policy.

Reviva LLC

Dubai, United Arab Emirates

Website: reviva.ae

Email: info@reviva.ae

For privacy-related inquiries, requests, or complaints, please contact Reviva using the information above.

© Reviva. All Rights Reserved.

Products offered by Reviva are intended strictly for laboratory, analytical, educational, and research purposes only and are not intended for human or veterinary use.