Returns, Refunds and Cancellation Policy

1.1 All Sales Final

Due to the nature of Reviva’s products, including research peptides, compounds, bacteriostatic water, laboratory materials, and related research-use products, all sales are generally final.

Returns are not accepted except as expressly provided in this Policy.

1.2 Product Integrity

Reviva cannot verify storage conditions, handling practices, chain of custody, environmental exposure, transportation conditions, or product integrity once products leave Reviva’s possession and control.

Accordingly, returned products cannot be restocked, resold, redistributed, or reintroduced into inventory.

1.3 Research Use Only

All products are sold strictly for laboratory, analytical, educational, and research purposes only and are not intended for human or veterinary use.

1.4 Policy Relationship

This Policy should be read together with Reviva’s Terms of Service, Shipping Policy, Privacy Policy, and Research Use Disclaimer. In the event of any conflict, Reviva reserves the right to determine the applicable policy at its sole discretion.

2.1 Customer Cancellation Requests

Orders may be cancelled without charge if a cancellation request is received before the order has entered processing, fulfillment, packaging, shipment preparation, or dispatch.

Cancellation requests may be submitted through any official Reviva support channel, including:

• Email
• Telegram
• Website contact forms
• Live chat services
• Any other communication channel officially operated by Reviva

Receipt of a cancellation request does not guarantee cancellation. Cancellation requests are subject to order status at the time the request is received and reviewed by Reviva.

2.2 Orders Already in Processing

Once an order has entered fulfillment, packaging, processing, shipment preparation, or dispatch, cancellation may no longer be possible and any request shall be reviewed solely at Reviva’s discretion.

2.3 Dispatched Orders

Orders cannot be cancelled once they have been transferred to a shipping carrier.

2.4 Reviva Cancellation Rights

Reviva reserves the unrestricted right to refuse, suspend, modify, or cancel any order prior to dispatch and issue a refund where appropriate.

Reasons may include, without limitation:

• Suspected fraud
• Compliance concerns
• Verification issues
• Regulatory restrictions
• Inventory discrepancies
• Pricing errors
• Payment disputes
• Operational requirements

3.1 Reporting Timeframe

Customers must notify Reviva within seven (7) calendar days of delivery if:

• Products arrive damaged.
• Products arrive with broken seals.
• Products arrive materially defective.
• An incorrect product was supplied.
• A shipment arrives incomplete.

3.2 Evidence Requirements

To evaluate a claim, customers must provide:

• Clear photographs of the outer packaging.
• Clear photographs of the shipping label.
• Clear photographs of the affected products.
• Clear photographs of any damage or defect.
• Order details sufficient to identify the shipment.

3.3 Retention Requirement

Customers must retain all packaging materials, shipping materials, and affected products until the claim has been fully resolved.

3.4 Investigation Rights

Reviva reserves the right to investigate all claims and may request additional photographs, documentation, information, or evidence before making a determination.

3.5 Failure to Comply

Failure to comply with reporting requirements, evidence requirements, or investigation requests may result in denial of the claim.

3.6 Approved Claims

Where a claim is approved, Reviva may, at its sole discretion, provide one of the following remedies:

• Replacement product.
• Store credit.
• Refund to the original payment method.

The selected remedy shall constitute the customer’s sole and exclusive remedy.

3.7 Product Testing Variability

Research products may exhibit expected manufacturing tolerances, minor cosmetic variations, labeling differences, packaging changes, or batch-to-batch variations that do not affect product identity or intended research purpose.

Such variations shall not constitute defects.

3.8 Independent Laboratory Testing Variability

Customers acknowledge that independent laboratories may produce different analytical results due to differences in testing methodology, equipment, calibration standards, sample preparation, storage conditions, environmental factors, and analytical procedures. Such differences alone shall not constitute evidence of defect, misrepresentation, or non-conformity.

4.1 Lost Shipments

A shipment shall not be considered lost until the carrier has completed its investigation and formally declared the shipment lost.

4.2 Carrier Investigations

Customers agree to cooperate fully with any carrier investigation and provide any information reasonably requested by Reviva or the carrier.

4.3 Delivered Packages

Reviva shall not be liable for shipments that are marked as delivered by the carrier but subsequently reported as:

• Lost
• Stolen
• Misplaced
• Missing
• Unavailable

4.4 Carrier Liability

Any compensation relating to lost shipments shall be limited to amounts recoverable from the carrier, where applicable.

4.5 Delivery Delays

Delivery delays caused by carriers, customs authorities, weather conditions, local delivery services, public holidays, or other factors beyond Reviva’s control shall not constitute grounds for cancellation, refund, replacement, or compensation.

Refunds, replacements, store credits, or compensation shall not be provided for:

• Change of mind.
• Accidental purchases.
• Ordering the wrong product.
• Misreading product specifications.
• Misunderstanding product descriptions.
• Incorrect dosage assumptions.
• Research outcomes.
• Experimental results.
• Personal expectations.
• Delays caused by shipping carriers.
• Customs delays.
• Customs inspections.
• Customs seizures.
• Import refusals.
• Regulatory actions.
• Product confiscations.
• Product detentions.
• Packages marked as delivered.
• Products opened after delivery.
• Broken tamper-evident seals.
• Products transferred to third parties.
• Improper storage after delivery.
• Improper handling after delivery.
• Exposure to unsuitable environmental conditions after delivery.
• Failure to provide required documentation.
• Failure to follow claim procedures.
• Failure to comply with Reviva policies.

5.2 Human or Veterinary Use

Products sold by Reviva are not intended for human or veterinary use.

Claims arising from human consumption, administration, experimentation, self-administration, veterinary administration, or any use inconsistent with Reviva’s Research Use Disclaimer are strictly excluded from eligibility for refunds, replacements, store credits, or compensation.

6.1 Shipping Policy Applies

Customs-related issues are governed by Reviva’s Shipping Policy.

6.2 No Guarantee of Customs Clearance

Reviva makes no representation or guarantee that any shipment will successfully clear customs or be permitted entry into any jurisdiction.

6.3 No Cash Refunds

Cash refunds shall not be issued for:

• Customs seizures
• Import refusals
• Customs detentions
• Regulatory actions
• Product confiscations
• Product destruction by authorities

6.4 Goodwill Assistance

Any reshipment, store credit, replacement, discount, or assistance offered in connection with customs issues shall be entirely discretionary and subject to Reviva’s Shipping Policy.

6.5 Exclusive Remedy

Any goodwill assistance provided by Reviva shall constitute the customer’s sole and exclusive remedy.

7.1 Contact Requirement

Customers agree to contact Reviva through an official support channel before initiating any chargeback, dispute, claim, reversal, or payment complaint.

7.2 Good Faith Resolution

Customers agree to provide Reviva a reasonable opportunity to investigate and resolve any issue before initiating a chargeback or payment dispute.

7.3 Fraudulent or Abusive Chargebacks

Initiating a chargeback after:

• Receiving products,
• Receiving tracking information,
• Receiving an approved resolution,
• Failing to communicate with Reviva,
• Or otherwise acting in bad faith,

may constitute abusive or fraudulent conduct.

7.4 Reviva Remedies

Reviva reserves the right to:

• Permanently suspend customer accounts.
• Refuse future orders.
• Restrict future payment methods.
• Recover chargeback fees.
• Recover administrative expenses.
• Recover collection costs.
• Recover reasonable legal expenses.
• Pursue collection efforts where permitted by law.

7.5 Fraud Prevention Services

Reviva reserves the right to provide information regarding abusive chargebacks to payment processors, fraud prevention services, legal representatives, financial institutions, and law enforcement authorities where appropriate and legally permitted.

8.1 Refund Processing Time

Approved refunds will generally be processed within fourteen (14) business days following approval.

8.2 Original Payment Method

Refunds will normally be issued to the original payment method used for the purchase unless otherwise determined by Reviva.

8.3 Financial Institution Delays

Actual posting times depend on banks, card issuers, payment processors, cryptocurrency networks, and financial institutions and are outside Reviva’s control.

8.4 Partial Refunds

Where only part of an order is eligible for refund, Reviva reserves the right to issue a partial refund corresponding only to the affected products.

To the fullest extent permitted by law, any replacement, refund, store credit, or other remedy offered by Reviva under this Policy shall constitute the customer’s sole and exclusive remedy.

Under no circumstances shall Reviva be liable for:

• Consequential damages
• Indirect damages
• Loss of profits
• Loss of business opportunities
• Research costs
• Laboratory costs
• Shipping costs incurred by third parties
• Any incidental or special damages

Reviva LLC

Dubai, United Arab Emirates

Website: reviva.ae

Email: info@reviva.ae

For cancellation requests, refund requests, damaged shipment claims, or order-related inquiries, please contact Reviva through any official support channel.

© Reviva. All Rights Reserved.

Products offered by Reviva are intended strictly for laboratory, analytical, educational, and research purposes only and are not intended for human or veterinary use.